Welcome to Jilibet (https://jilibet.co). We value your personal data and privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information, helping you understand how this website and its related services (collectively, “the Service”) handle and safeguard your data. This document is prepared according to Jilibet’s service nature and common industry practices for inclusion on the site’s privacy page.
1. Scope of Application
This policy applies to all online platforms, mobile applications, user accounts, games, and promotional activities provided by Jilibet (collectively, “the Platform” or “the Service”).
If you log in or make payments through third-party platforms (such as social media or payment services), their collection and use of data will be governed by their own terms and privacy policies.
2. Information We Collect
To provide, maintain, and improve our services, we may collect the following types of information:
- Registration and Account Information: Name, email address, mobile number, year of birth, username, password (processed securely), referral code, and identity verification data (such as ID documents, as required by law or service needs).
- Transaction and Payment Information: Deposit/withdrawal records, payment methods (e.g., bank account or third-party payment IDs), transaction time and amount (used solely for payment processing and fraud prevention).
- Usage and Device Data: Login times, IP address, device type, operating system, browser version, and activity logs (logout, game actions, betting records, etc.).
- Communication Content: Records of communications with customer support or the system, feedback, and complaint logs.
- Cookies and Similar Technologies: Data on browsing behavior, preferences, and tracking identifiers (see the “Cookies and Automated Data Collection” section below).
3. Purpose and Use of Collected Information
We only use your data for lawful and necessary purposes, including but not limited to:
- Providing, maintaining, and improving platform features and gameplay (e.g., account creation, transaction processing, game records).
- Verifying user identity, ensuring security, and preventing fraud or money laundering.
- Processing payments, withdrawals, refunds, and maintaining financial records.
- Providing customer service and resolving disputes (responding to inquiries, handling complaints).
- Promoting services, sending offers, and rewards (only when legally permitted or with your consent).
- Conducting analysis and statistics to enhance user experience and platform stability (usually using anonymized or aggregated data).
- Complying with legal obligations or responding to judicial or government requests.
4. Cookies and Automated Data Collection
This platform uses Cookies, Local Storage, pixel tracking, and similar technologies to improve service quality and analyze user behavior. Through these technologies, we can remember your preferences, keep you logged in, analyze traffic sources, and detect abnormal activities. Most browsers allow you to manage or disable Cookies, but doing so may affect certain functions (e.g., automatic login or personalized recommendations).
5. Data Sharing and Third Parties
Except in the following cases, we do not sell personally identifiable information to third parties:
- Operational Necessity: Shared with partners such as payment processors, customer support providers, cloud storage, risk management, audit services, or third-party game providers — only necessary data is shared, and confidentiality obligations apply.
- Legal Requirements: When required by law, courts, or government authorities, or to prevent fraud or illegal activities.
- Business Transactions: In the event of mergers, acquisitions, asset transfers, or reorganizations, personal data may be transferred as part of the transaction, provided the recipient assumes equivalent data protection obligations.
6. Data Retention and Storage
We retain data based on business needs, legal requirements, and fraud-prevention purposes. Account and transaction data are typically kept for a reasonable period (including for tax, legal, or dispute resolution purposes). Once data exceeds its purpose or retention period, it will be deleted or anonymized.
7. Data Security
We adopt reasonable and layered technical and organizational measures to protect your data, including but not limited to:
- Encryption during transmission and storage (e.g., SSL/TLS).
- Account security measures (e.g., strong password policy, optional two-step verification).
- Access control and internal permission management.
- Regular security audits and vulnerability scans.
Despite these safeguards, no system can guarantee absolute security.
If a data breach occurs, we will evaluate and address it according to internal procedures and comply with applicable legal reporting obligations.
8. Your Rights
Depending on your jurisdiction, you may have the following rights (which can be exercised via customer support or designated contact channels):
- Request access to or copies of your personal data held by us.
- Request correction or completion of inaccurate or incomplete data.
- Request deletion or restriction of your personal data under lawful conditions.
- Object to or withdraw previously given consent (withdrawal does not affect prior lawful processing).
- Request data portability (where legally applicable).
We will respond within a reasonable timeframe. If legal or contractual restrictions prevent full compliance, we will explain the reasons.
9. Minors
This platform is intended only for users of legal age. If we discover or are notified that a user account belongs to an underage individual, we will take appropriate action, including limiting or deleting the account. Minors (e.g., under 18 years old) should not provide personal information without the consent of a legal guardian.
10. Third-Party Links and Embedded Content
This platform may contain links to third-party websites or embedded content (such as game providers, payment services, or social media plugins). The collection and use of your data by such third parties are governed by their respective privacy policies. We encourage you to review those terms before using their services.
11. Cross-Border Data Transfer
To provide services and maintain operations, we may store or process data on servers located in different jurisdictions or through overseas partners. When transferring data across borders, we take appropriate measures to ensure data security and compliance with applicable legal standards.
12. Governing Law and Dispute Resolution
The interpretation, performance, and resolution of disputes related to this policy shall, unless otherwise agreed, be governed by the laws of the jurisdiction where Jilibet operates. In case of disputes, both parties agree to attempt amicable resolution first; if unsuccessful, the matter will be handled according to applicable contracts or legal procedures.
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data rights or file a complaint, please contact our customer service team:
- Live chat: @jilibet.bet
- Phone number: +63-5500312685
- E-Mail: [email protected]
- Address: GX4W+FHH, Parañaque, Kalakhang Maynila, Philippines